Branch Incharge Customer Care Home Appliances Company For Bhubaneswar

2 - 4 Years
Bhubaneshwar

Job Description

NOTE- Require profiles having experience 'Home Appliances' companies.

JOB PURPOSE


To manage customers compliant / calls effectively at branch level and administratively handling branch/ CCC.

KEY AREAS OF RESPONSIBILITY

  1. Attend the consumer calls through Technician/self
  2. Attend the Dealers complaints as per PJC through Technicians
  3. Raise the bill in ERP In-house & Filed
  4. Overall spares responsibility
  5. Maintenance of Tools-In-house & Filed
  6. Monitor the Technicians- In-house & Filed
  7. Cash handling:
  8. i. Spares collection & deposit on weekly once/twice
  9. ii. Impress maintenance
  10. Raise the spares indent once in a month through ERP
  11. Monthly physical stock verification
  12. Warranty/Out of warranty defective parts despatch to HO on monthly
  13. Collect the Consumers Feedback Form and entering in the ERP
  14. Labour Records Maintenance & Admin works in Branch
  15. New complaints feedback to H.O/CC.
  16. Reports to H.O. (Weekly & Monthly)

Salary: INR 2,00,000 - 2,25,000 P.A. Allowances & Incentive Extra

Industry:Consumer Electronics / Appliances / Durables

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

FUNCTIONAL/TECHNICAL COMPETENCIES

Products and detail specifications
Trouble shooting of products

BEHAVIOURAL COMPETENCIES

Communication & Inter-personal Skill
Problem Solving Skill
Customer Management
Technical Know-how of Appliances Products

Education-

UG:Diploma - Any Specialization, Electrical, Electronics/Telecommunication, Any Graduate - Any Specialization

Company Profile

Logic Manpower Services

The kitchen of a modern Indian woman is never complete without a mixer-grinder. But at the same time, it has no place for run of the mill products. More than many homemakers like to run their kitchen with a Preethi mixer-grinder. And the numbers are the proof to this. With presence in over 10 million households across India and abroad, Preethi is India's largest mixer grinder brand and a leading Kitchen Appliances company.

Preethi, now seen as a giant in the industry, had a humble beginning in 1978. From a small mixer-grinder brand, it has grown into a nationally reputed kitchen appliances company. Auto-Cooker/ Warmers, Induction Cook Tops, Electric Pressure Cookers and Coffee Makers are just a few among our products to enter the hearts and kitchens of many families across the world. And these are the families that inspire us to innovate. Every Preethi appliance is efficient, contemporary and easy to use. And it keeps evolving to support and often improve the lifestyle of many a people.
View Contact Details+

Recruiter Name:Nirupama Rout

Contact Company:Logic Manpower Services

Address :Plot No-1801/2600,2nd Floor, Beside State Bank Of India,Sailashree Vihar Branch, Sailashree Vihar

Reference Id:LMS-209

Website:http://www.preethi.in

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